FAQs & Contact

Contact

Norah.p.e@gmail.com

Customs

A limited amount of customs slots will be available with every release.
My customs process has changed recently so please be aware you are putting down a deposit for the stones in the listing. The cost at check out is your DEPOSIT for your future piece (with the stone or stones you have selected) and not the final cost. The deposit is non-refundable so come with an open mind and we can work together to make something perfect for you. Due to time restrictions I am only able to accommodate earring, necklace & ring (only if you have determined your ring size already) requests at this time. Please make sure to include your e-mail upon purchasing a custom slot and I will contact you as soon as possible. After our discussion I can give you a ROUGH final cost estimate. Keep in mind this will be a range as I bill on time & materials when the item is completed. Turn around time will be discussed after our initial conversation. Your deposit will be deducted from the final total, upon completion. If you have any questions regarding customs don’t hesitate to contact me through e-mail before purchasing a slot. 

 

Shipping

Lost or stolen mail will be the responsibility of the purchaser.
All orders are shipped USPS First Class or Priority. 
Your tracking number will be provided when the item is received by the USPS.

 

Returns & Repairs

Returns are handled on a case by case basis. If there is something defective with your piece, upon receiving it, I will gladly allow return of the piece or repair (within reason after evaluation) if the fault is on my behalf. Please contact me within 5 days of receiving your item, if this is the case. Buyers remorse is not an acceptable reason for return. I do not cut my own stones so if a stone has broken I, unfortunately, cannot fit it with a new stone. Repairs after 5 days of receiving your item will be evaluated on a case by case basis. Repairs are often expensive so take care to be gentle with your jewelry. 

 

Jewelry Care

Jewelry should always be removed when bathing, swimming or exercising. Avoid sprays, oils, lotions, or water directly on your piece. Naturally occurring chemical reactions over time will "age" your piece. This is called a natural patina. Due to how I patina my pieces they are usually coated in a heavy patina. After completion of a piece I rub the patinaed area with sealing wax. This wax will naturally wear off, over time, where the jewelry touches the skin. You can slow the natural patina process by storing your jewelry in separate plastic bags and inserting an anti tarnish strip into each bag. These can be found on amazon and are relatively inexpensive. 
Do not use jewelry cleaner.
Your patina will be completely stripped, stone inevitably damaged & I cannot confirm that the piece can be restored to its original state. If you would like a piece refinished, for a fee, please contact me with “refinishing” in the subject header. Due to my finishing process items with stones cannot be refinished exactly as they were originally purchased so keep that in mind when deciding to refinish your product.