FAQs & Contact
Contact:
norah.p.e@gmail.com
Custom Orders:
I accept custom orders on a case by case basis. Please look through my Instagram feed to see the most comprehensive collection of my work. If you would like to discuss a custom order please reach out via the email above or direct message me on Instagram. I have specific stones listed in the custom order section of my website but I’m always happy to search for other specific stones. Once I find stones for your jewelry I require a $140 non refundable deposit to secure your slot and purchase your stones. If you have your own stones please let me know (and send pictures) and we can discuss further.
On site custom order slots:
When purchasing a custom order slot on my site the cost at check out is your DEPOSIT for your future piece (with the stone or stones you have selected) and not the final cost. The deposit is non-refundable so come with an open mind and we can work together to make something perfect for you.
Please make sure to include your e-mail upon purchasing a custom slot and I will contact you as soon as possible. After our discussion I can give you a ROUGH final cost estimate. Keep in mind this will be a range as I bill on time & materials when the item is completed. I don’t normally do sketches before construction (I’m a work as I go kinda gal) but if you would like a rough sketch please let me know. I’ll ask you basic questions about what you’re looking for, in the confines of my work. I’ll have you send screenshots of textures, styles, design elements you enjoy in my previous work. I don’t send photos of each step of the process so please make any ideas evident in our initial conversation. If your curious as to the turn around time please ask in this initial conversation. Usually it’s around 1-3 weeks. Your deposit will be deducted from the final total, upon completion. If you have any questions regarding customs please don’t hesitate to contact me through e-mail before purchasing a slot.
Please make sure to include your e-mail upon purchasing a custom slot and I will contact you as soon as possible. After our discussion I can give you a ROUGH final cost estimate. Keep in mind this will be a range as I bill on time & materials when the item is completed. I don’t normally do sketches before construction (I’m a work as I go kinda gal) but if you would like a rough sketch please let me know. I’ll ask you basic questions about what you’re looking for, in the confines of my work. I’ll have you send screenshots of textures, styles, design elements you enjoy in my previous work. I don’t send photos of each step of the process so please make any ideas evident in our initial conversation. If your curious as to the turn around time please ask in this initial conversation. Usually it’s around 1-3 weeks. Your deposit will be deducted from the final total, upon completion. If you have any questions regarding customs please don’t hesitate to contact me through e-mail before purchasing a slot.
Custom orders are final.
Shipping:
Lost or stolen mail will be the responsibility of the purchaser.
All orders are shipped USPS First Class, priority or international. UPS is also available but tends to be a little pricy. There is an option upon check out to add insurance or signature upon delivery. Your tracking number will be generated and emailed to you when your item is packaged.
All orders are shipped USPS First Class, priority or international. UPS is also available but tends to be a little pricy. There is an option upon check out to add insurance or signature upon delivery. Your tracking number will be generated and emailed to you when your item is packaged.
Returns & Repairs:
Returns are handled on a case by case basis. If there is something defective with your piece, upon receiving it, I will gladly allow return of the piece or repair (within reason after evaluation) if the fault is on my behalf. Please contact me within 5 days of receiving your item, if this is the case. Buyers remorse is not an acceptable reason for return. I do not cut my own stones so if a stone has broken over time I, unfortunately, cannot fit it with a new stone. Repairs after 5 days of receiving your item will be evaluated on a case by case basis. Repairs are often complicated and expensive so take care to be gentle with your jewelry.
Jewelry Care:
Jewelry should always be removed when bathing, swimming or exercising. Avoid sprays, oils, lotions, or water directly on your piece. Naturally occurring chemical reactions over time will "age" your piece. This is called a natural patina. Due to how I patina my pieces they are usually coated in a heavy patina. You can slow the natural patina process by storing your jewelry in separate plastic bags and inserting an anti tarnish strip into each bag. These can be found on amazon and are relatively inexpensive.
Do not use jewelry cleaner.
Your patina will be completely stripped, stone inevitably damaged & I cannot confirm that the piece can be restored to its original state. If you would like a piece refinished, for a fee, please contact me with “refinishing” in the subject header. Due to my finishing process items with stones cannot be refinished exactly as they were originally purchased so keep that in mind when deciding to refinish your product.